Returns & Refunds
If for any reason you don’t want to keep your items, they can be returned to Curvy Kate for a full refund.
- Returns Guarantee: Return within 90 days of order dispatch.
- All garments must be returned unworn with tags attached.
- All Swimwear must be returned unworn with hygiene seal intact and tags attached.
- Any faulty item will only be accepted within 6 months from the date of purchase.
- Gift Cards can not be returned. This does not affect your statutory rights.
- Returns may take up to 14 working days to be processed. Once processed, please allow up to 5 working days for a refund to appear in your account.
Returning items to the UK
Step 1 - Complete the Enclosed Returns Form
Complete the enclosed returns form for the items you wish to return.
If you can include the reason for returning, that’s great, as it helps us to improve.
Step 2 - Package your return items up nice and secure
They should be unworn with the tags attached and if the item came packaged, please include the original packaging too.
Mark the front of your package clearly with the Curvy Kate returns address:
Curvy Kate Returns
Torque WO1 Building,
Wortley Moor Road,
Leeds
LS12 4JH
United Kingdom
Step 3 - Send your returns package
In the unlikely event that your items get lost in the post, please ask for a certificate/receipt of posting when you drop-off your returns package or a collection card if opting for a collection.
Please note the certificate of posting would have a tracking number if you opted for a tracked service.
Step 4 - Your Refund is issued
Once we receive your items, your return will be processed, via the original payment method, as quickly as possible.
Returns may take up to 14 working days to be processed.
Once your return has been processed, please allow up to 5 working days for a refund to appear in your account.
Where is my refund?
If you have opted for a tracked service, please check with your postal provider for the status of your return
Return Processing Times:
Returns may take up to 14 working days to be processed.
Refund Processing Times:
All refunds are issued as soon as we process your returned items.
If you paid via PayPal you should receive an email from them to confirm that a refund has been issued, and this typically shows up in your PayPal account within a few hours.
If you paid by card, it can take up to 3-5 business days to show up on your statement, depending on your card provider.
What is your return policy?
We understand how difficult lingerie shopping can be, that’s why we aim to keep it as easy as possible.
If you’re not satisfied with an item, you can return it to us in its original unworn condition with tags and labels attached for a no-quibble refund.
- Returns Guarantee: Return within 90 days of order dispatch.
- All garments must be returned unworn with tags attached.
- All Swimwear must be returned unworn with hygiene seal intact and tags attached.
- Any faulty item will only be accepted within 6 months from the date of purchase.
- Gift Cards can not be returned. This does not affect your statutory rights.
- Returns may take up to 14 working days to be processed. Once processed, please allow up to 5 working days for a refund to appear in your account.
Do I have to pay to send my items back to you?
It is the customer’s responsibility to ensure that the correct postage fee is paid to prevent any delays or customs charges when returning the parcel. We always recommend obtaining a Proof of Postage receipt when sending goods back to us.
What is a proof of postage?
This is a receipt that will be given to you by the Post Office when you post the items back to us.
You should retain this until you have received notification that your returned items have been received safely.
I returned my entire order, why have I not received a refund of the postage cost too?
In line with distance selling laws, you are able to receive a full refund, including any postage charges paid when placing your order.
You must inform us, prior to returning your items, that you wish to fully cancel your order.
All goods must be received back at our warehouse within 30 days in order to qualify for a refund on the postage cost.
Re-imbursing returns postal charges:
We are unable to re-imburse postal charges used to return items to us.
I ordered with a gift card but need to return something. How do I get refunded?
All refunds are issued back to the original payment method.
If you paid with a gift card, we’ll re-issue a gift card for the value of the items returned. You’ll receive the details of this in an email.
