Shipping
We aim to dispatch all orders within 48 working hours and we'll send you an email to let you know your order is on its way!
08/22: Due to the recent changes to import tariffs in the US, it may take a little longer than usual to dispatch your order.
All delivery timeframes are estimated after the date of dispatch.
Shipping Times & Prices
US Tracked Shipping with all orders
Shop with confidence! All orders are shipped with full tracking to the US.
| US Tracked Shipping | $9.95 | Estimated 5-10 working days after dispatch | Free on orders over $160 |
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Orders placed on or after 22nd August 2025:
All orders are shipped from our UK warehouse and sold via our U.S. business SH Distribution, inc
There are no import duties or customs charges to pay, local sales taxes may apply.
Orders placed before 22nd August 2025:
You may have to pay import duties or customs charges based on what you're buying and the overall value of your order.
Can I view the status of my order?
If you have a registered account, you can log in and view your order history to see where it is.
Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order.
‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the carrier, on its way to you!
To track your order, visit the OCS Worldwide. Once your order has landed in the US, it can be tracked on your local USPS Website.
Where is my order?
Delivery times are counted as working days (Monday to Friday, excludes weekends and UK Bank Holidays) after the date of dispatch.
08/22: Due to the recent changes to import tariffs in the US, it may take a little longer than usual to dispatch your order.
To track your order, visit the OCS Worldwide. Once your order has landed in the US, it can be tracked on your local USPS Website.
In very rare cases, orders can sometimes get lost in the post.
We can class a parcel as lost once 30 working days have passed since the date of dispatch.
If your order has not arrived within these times, please contact us so we can investigate with OCS Worldwide or USPS. Lost parcel investigations must be made within 30 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.
During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.
Will I be subject to custom charges?
Orders placed on or after 22nd August 2025:
All orders are shipped from our UK warehouse and sold via our U.S. business SH Distribution, inc
There are no import duties or customs charges to pay, local sales taxes may apply.
Orders placed before 22nd August 2025:
You may have to pay import duties or customs charges based on what you're buying and the overall value of your order. The customs charge is set by the US customs authorities and unfortunately we are unable to take responsibility for any charges your order may incur.
If your parcel gets sent back to us because of unpaid customs charges, we may have to deduct some of your refund to cover the return postage and any additional fees that may apply to the package.
What shipping services do you provide?
All orders on or after 22nd August 2025 are shipped from our UK warehouse and sold via our U.S. business SH Distribution, inc
US orders are sent out via OCS Worldwide from our warehouse here in the UK. Once in the US, your local USPS post will deliver your package.
We offer a standard tracked service which can be seen above.
When will my order be dispatched?
We aim to dispatch all orders from our UK warehouse within 48 working hours (Monday to Friday, not including UK Bank Holidays) and we’ll send you an email to let you know your order is on its way.
During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.
If there are any problems with your order we will contact you by phone or email.
What will happen if I’m not in when my order is delivered?
Undelivered orders:
If your parcel is undelivered/remains uncollected, it will be returned to our warehouse. Once received, your order will be refunded in line with our returns policy.
Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.
Will public holidays affect my order?
Our office is closed on UK Bank Holidays, so there may be a small delay with your order if it is placed over these periods.
US public holidays may also affect shipping. For further details please check with your local postal service.
Can I make changes to my order?
Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed.
Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment.
If you have any queries regarding your order, please contact our Customer Service Team.
I have an issue with the items received
If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@curvykate.com so we can investigate with our product and warehouse teams.
Once you’ve let us know about your faulty item, please hold onto it for now—no need to send it back just yet! We’ll work on resolving the issue for you first.
In line with Trading Standards we can only accept faulty items within 6 months of purchase.
