We aim to dispatch all orders within 48 working hours and we'll send you an email to let you know your order is on its way!

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

All delivery timeframes are estimated from the day of dispatch.

Shipping Times & Prices

US Tracked Shipping with all orders

Shop with confidence! All orders are shipped with full tracking to the US.

US Tracked Shipping$9.95Estimated 5-10 working days after dispatchFree on orders over $200
  • Tracking number provided
  • Signature required upon delivery

Can I view the status of my order?

If you have a registered account, you can log in and view your order history to see where it is.

Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order.

‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the carrier, on its way to you!

View the Status of Your Order

To track your order, visit the Landmark Global website.

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch. 

To track your order, visit the Landmark Global website.

In very rare cases, orders can sometimes get lost in the post.

For customers outside the UK, we can class a parcel as lost once 30 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with Landmark Global. Lost parcel investigations must be made within 30 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Will I be subject to custom charges?

All orders are sent out from our warehouse here in the UK to destinations worldwide. When we ship goods outside of the UK, we have to declare their full value on the packaging.

If you're ordering from a country outside of the UK & EU, you might have to pay extra duty or tax, depending on the customs rules in your destination country. Any incurred fees will depend on what you're buying and the overall value. Sometimes, you won't be required to pay anything extra at all, however the customs charge is set by the customs authorities in your country, and unfortunately we are unable to take responsibility for any charges your order may incur.

We request that you kindly refrain from asking us to state a lower value on your parcel as we are obligated to declare an accurate value of the goods to ensure we follow import rules. Also, if your parcel gets sent back to us because of unpaid customs charges, we may have to deduct some of your refund to cover the return postage and any additional fees that may apply to the package.

If you have any questions about customs charges, it's best to get in touch with your local customs authority before placing your order.

What shipping services do you provide?

International orders are sent out via Landmark Global from our warehouse here in the UK.

We offer a standard tracked service which can be seen above.

When will my order be dispatched?

We aim to dispatch all orders from our UK warehouse within 48 working hours (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

If there are any problems with your order we will contact you by phone or email.

What will happen if I’m not in when my order is delivered?

Undelivered orders:

If your parcel is undelivered/remains uncollected, it will be returned to our warehouse. Once received, your order will be refunded in line with our returns policy. 

Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.

Will public holidays affect my order?

Our office is closed on UK Bank Holidays, so there may be a small delay with your order if it is placed over these periods. 

US public holidays may also affect shipping. For further details please check with your local postal service.

Can I make changes to my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

I have an issue with the items received

If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on or on Facebook Messenger so we can investigate with our product and warehouse teams.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.