Shipping

Covid-19 Shipping Update

To ensure our customers’ orders and staff safety is being managed during the current climate, you may see some slight delays to receiving your order.

Please refer to OCS Worldwide website for service updates and further information for your local area.

For orders placed on 8th/9th September, visit the Landmark Global website.

We have also extended our returns to 90 days so you can order worry free.

Find Out More

Shipping Times & Prices

US Standard Shipping $7 5-10 working days Free on orders over $90
  • No tracking available. For tracked orders, please use US Tracked Shipping.
US Tracked Shipping $12 5-10 working days Free on orders over $160
  • Tracking number provided
  • Signature required upon delivery

Can I view the status of my order?

If you have a registered account, you can log in and view your order history to see where it is.

Alternatively, there will be a unique link for your order in your order confirmation email to view the status of your order.

‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

View the Status of Your Order

To track your order, visit the OCS Worldwide website. For orders placed on 8th/9th September, visit the Landmark Global website to track your order.

Where is my order?

Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. 

To track your order, visit the OCS Worldwide website. For orders placed on 8th/9th September, visit the Landmark Global website to track your order.

In very rare cases, orders can sometimes get lost in the post.

For customers outside the UK, we can class a parcel as lost once 25 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with OCS Worldwide or Landmark Global. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Will I be subject to custom charges?

All orders are dispatched from the United Kingdom, worldwide. When goods are dispatched outside of the UK by Curvy Kate it is our duty to declare their full value on the packaging.

For countries outside the UK & EU, depending on the customs authorities, you could be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. The customs charge is imposed by customs authorities in each individual destination country and unfortunately, we can’t take any responsibility for it.

Please refrain from asking us to mark down the value of your parcel as we are obligated to declare the full value of goods so that we comply with import regulations. In addition to this, if we receive your parcel back due to unpaid customs charges then we may deduct part of your refund in order to cover return charges and fees incurred.

 For any questions regarding customs charges to pay, please contact your local customs authority prior to making your purchase.

What shipping services do you provide?

International orders are sent out via OCS Worldwide from our warehouse here in the UK. Orders placed after 8th September are sent via Landmark Global.

We offer a range of services including standard and tracked which can be seen above.

Not received your email from HubBox Click and Collect with their Collection code?

Please check your spam/trash email folder. If you still cannot find the email, please contact our Customer Service team support@curvykate.com and we will we be more than happy to assist.

Having issues collecting your Click and Collect Hubbox parcel at the collection point?

Please contact the HubBox Helpdesk:

Phone: 0207 859 4577

Email: support@hub-box.com

Webchat: visit https://www.hub-box.com/ and using chat feature.

They will speak with the Collect Point directly and get back to you.

What happens with uncollected Click and Collect parcels?

Customers have 14 days to collect their parcels from the Collect Point locations. If not collected in this time period, your parcel will be returned to us.

What happens if your Click and Collect parcel hasn’t arrived?

Please contact our customer service team and we will liaise with HubBox to retrieve your parcel.

When will my order be dispatched?

We aim to dispatch all orders the following working day (Monday to Friday, not including Bank Holidays) and we’ll send you an email to let you know your order is on its way. 

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received. 

If there are any problems with your order we will contact you by phone or email.

What will happen if I’m not in when my order is delivered?

Please visit the OCS Worldwide website for tracking and re-delivery details.

Undelivered orders:

If your parcel is undelivered/remains uncollected, it will be returned to our warehouse. Once received, your order will be refunded in line with our returns policy. Refunds on shipping charges are issued separately - please contact us if your parcel has been undelivered to arrange a refund.

Will public holidays affect my order?

Our office is closed on UK Bank Holidays, so there may be a small delay with your order if it is placed over these periods. 

US public holidays may also affect shipping. For further details please check with your local postal service.

Can I make changes to my order?

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

I have an issue with the items received

If you've received something that’s not quite right, please send a clear photograph, including the tags, to our Customer Service team on support@curvykate.com or on Facebook Messenger so we can investigate with our product and warehouse teams.

In line with Trading Standards we can only accept faulty items within 6 months of purchase.