Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) after the date of dispatch. 

To track your order, visit the Landmark Global website for orders placed before 31st January 2025, and OCS Worldwide for orders placed from the 1st February 2025

In very rare cases, orders can sometimes get lost in the post.

For customers outside the UK, we can class a parcel as lost once 30 working days have passed since the date of dispatch.

If your order has not arrived within these times, please contact us so we can investigate with Landmark Global or OCS Worldwide. Lost parcel investigations must be made within 30 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

During busy sale periods there may be a small delay in dispatch due to a higher volume of orders received.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

Or Returns Portal makes returning easier than ever.

Items must be unworn with the tags attached and in its original packaging. 

OPEN RETURNS PORTAL

HOW DOES THE PORTAL WORK?

Using the returns portal is super simple, just log in with your order number and email address. 

To begin your return follow these steps:

1. Open the Returns Portal
2. Enter your Order Number and the Email address used on your order
3. Select the item(s) you would like to return
4. Select you would like to Return.
5. Package your return in its original packaging.
6. Download the QR code for use in any of our Drop Off Points shown from the portal.

Once we receive and verify your returned items you will be notified. If you do not hear from us within the allotted time, please email us on: support@curvykate.com

Should the return shipping fee total more than the price of the item you’re returning, please get it touch with our customer service team via email or chat so that we can assist.

Unfortunately, we don’t offer exchanges however we have a 90 days returns policy and items can be returned for a refund if not suitable.

If you have opted for a tracked service, please check with your postal provider for the status of your return

Return Processing Times:

Returns sent using our returns portal can take up to 3-5 working days to be processed from receipt back to our warehouse.

Any items sent independently of our returns portal with a carrier of your choice may take up to 14 working days to be processed. We ask if you would kindly contact us at support@curvykate.com to share your postage receipt with tracking reference if sending with a carrier of your choice.

If you’ve used a carrier of your choice and haven’t received your refund within 14 working days of receipt at our warehouse, please let us know by reaching out via email or chat, and we'll be happy to follow up on this for you.

Refund Processing Times:

Once a refund has been processed back to your original payment method it may take up to 3-5 working days to show on your statement, depending on your card provider’s processing times.

If you paid via PayPal you should receive an email from them to confirm that a refund has been issued. Please note that this will either be to your bank, credit card or PayPal balance depending on the original payment source selected on your PayPal account. These funds should show back to your payment source within 3-5 working days.

We’re experts on bra fitting here at Curvy Kate , and if you’re not sure of your size or the fit of a bra we’re only too happy to help!

Take our BRAND NEW bra fit quiz to find your perfect size, no tape measure required!

Or visit our Bra Fitting Room for advice on getting the perfect fit, bra fitting tips, videos and our bra size charts.

We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, American Express, Discover, Diner's Club). 

Express Payment

Express payment is also available with Shop Pay, PayPal, Google Pay and Apple Pay.

Buy Now, Pay Later

UK customers are able to split payments into 3/4 equal amounts using Klarna, Clearpay or PayPal at the checkout.

Shop Pay is a secure wallet that helps you check out faster by automatically filling in your saved email, payment and shipping details. 

You can save your addresses and up to 10 credit/debit cards with Shop Pay for use on all websites that support Shop Pay for quick and secure orders.

To use Shop Pay, click on Shop Pay on step 2 of the checkout. If you have an existing account, Shopify will send a secure password to your phone via SMS/text.

Once you have logged into Shop Pay, you can complete your order using pre-existing saved details or amend your details before confirming and placing your order.

For a quick and secure checkout experience, we accept Apple Pay! Apple Pay is supported on all iPhone, iPad and Mac models that have Face ID/Touch ID. You can pay with Apple Pay using a Visa, MasterCard or American Express card when using Safari as your browser. 

If Apple Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Apple Pay. 

Once you have reviewed your order details on the Apple Pay screen, you can complete your order using touch ID or by entering your passcode.

For a quick and secure checkout experience, we accept Google Pay for those shopping using Google Chrome.

If Google Pay is available for your device/browser, you will see this payment option at Step 2 of the checkout. 

If you have a gift voucher / discount code, ensure that you have applied any discounts prior to clicking on Google Pay. 

Once you have reviewed your order details on the Google Pay screen, you can complete your order using touch ID or by entering your passcode.

We certainly do! Gift Cards can be purchased here

How do I use a gift card?

Shop as normal - adding the items you want to your shopping bag. 

At the checkout, enter the gift card code in the gift card box to use your gift card. You will see the gift card applied just above the subtotal of your order.

Gift cards are valid for up to a year from the date the gift card was issued.

Do I need to use my entire gift card in one go?

You can use as much or as little as you want. If your order total is less than the value of your gift card, you’ll be able to use the remaining balance for up to a year from the date the gift card was issued. 

If your order total is more than the gift card value, you can pay the difference with PayPal or credit/debit card.

My Gift Card is not working! 

If you currently have a gift card that isn't working, please drop us an email at support@curvykate.com and we will get back you as soon as possible.

Where can I use Gift Cards?  

Kindly note that all Gift Cards acquired must be utilised exclusively on the designated website of purchase. Unfortunately, they are not applicable on alternate site versions, and they are non-refundable and non-transferable.

Yes, we offer student discounts online at Curvy Kate in conjunction with Student Beans. The student discount is only available for customers who have signed up through Student Beans. 

The discount is 15% off all items, excluding delivery and gift cards. Normal delivery charges will apply.

Student discount should be redeemed by entering your unique code generated by Student Beans into the coupon code field in the shopping bag page.

Student Discounts

This can be found when at the checkout stage after your shopping bag. 

Enter the code in the box and click "Apply". This will update your shopping bag total and you can then proceed to payment.

The box looks like this:

Only one discount code will be valid on each order, including orders containing free matching items for which further discount codes will not apply.

If you have tried to add a code to your order and the discount isn't applying, please ensure there aren't any additional spaces or invalid characters in the code and that the promotion has not expired. 

Please also ensure that the code is valid for the current website as our offers can vary by region.

If you are still experiencing issues with your code, please contact us via live chat or email.

Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. 

Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. 

If you have any queries regarding your order, please contact our Customer Service team.

We aim for complete accuracy in our stock inventory. If an item becomes unavailable, we'll promptly remove it from your order and issue a full refund. In cases where you're purchasing a set and the bra is available while the matching knickers are not, we'll send out the bra and refund the knickers. Conversely, if the bra is unavailable while the knickers are in stock, the entire set will be refunded.

For orders including matching items from the Scantilly or Swimwear range, any unavailable matching items will be refunded alongside the main item. You'll receive an email detailing the changes to your order. Be assured, we're dedicated to keeping you informed via email throughout the process.

If you've received something that’s not quite right, please get in touch with our Customer Service Team to kindly share clear photos featuring the front of the item, its internal fabric tag & the fault. Plus, please let us know how the item has been washed and dried. 

The best way to contact our Customer Service team is at support@curvykate.com or connect with us via our Live Chat. This will enable us to conduct a thorough investigation with our product and warehouse teams.

Once you’ve let us know about your faulty item, please hold onto it for now—no need to send it back just yet! We’ll work on resolving the issue for you first.

Please note that, in accordance with Trading Standards, we can only accept faulty items within 6 months of purchase.