Safety and Protecting our Team
Your safety and well-being and that of our employees is our top priority right now. In response to the latest developments around coronavirus, we are following all government advice and guidance and have put into action a number of safety measures for our team.
All head office and customer service staff are now working from home. Our warehouse team are adhering to social distancing within the working environment and packing desks have been set up with a minimum of two meters of separation.
In addition to social distancing, we have also increased our already high standards of hygiene. Each team member has a personal hand sanitizer and has been provided with gloves and face masks. Couriers and delivery personnel are being asked to use hand sanitizer before and after leaving the building and we have also introduced regular deep cleans within the premises.
All orders returned to us are currently being held for a period of 48 hours. This is in line with current guidelines and to protect our team.
Our amazing team are working incredibly hard to ensure that your service levels remain as high as possible but please bear with us if any orders or returns are slower than usual whilst we have these additional protection measures in place.