0208 861 1945
+44 (0) 208 861 1945
The Curvy Kate Customer Service team are here to help. Drop us a line, send an email or tweet us if you need any help.
Curvy Kate FAQ
Delivery / Shipping
- Delivery Times & Prices
- Countries we deliver to
- Where is my order?
- Can I amend my order?
- Faulty / Incorrect Items
- Adding a New Address
Returns & Exchanges
Security & Payment
About Curvy Kate
Privacy and Security
- Your Personal Information
When you visit Curvy Kate we collect personal information about you depending on how you interact with the website, sign up for an account or our email marketing, contact us with an enquiry or complaint and whether or not you make a purchase with us. The types of information we may collect include:
Name, email address, postal address, telephone number, date of birth, bra size, whether you are male or female, purchase information such as credit card details and product preferences
We use this information to process and fulfil your order. Information of this nature will only ever be used for marketing purposes if you have previously given us your consent to do so.
- Website Information Collected
If you have previously given us consent to do so, from time to time we will send you marketing messages by email, SMS or post in order to keep you up to date on all the latest offers, promotions, sales and latest arrivals at Curvy Kate.
You can of course opt out of all marketing communications at any point should you wish to do so. All of our email marketing messages include an unsubscribe option which is clearly marked. If you have a registered account with us, you can also unsubscribe in your account registration page here: https://www.curvykate.com/customer/info
Or you can also contact our customer services team and request to unsubscribe. Customer services can be contacted here. Once you have unsubscribed from marketing communications you will no longer receive any further marketing messages from us. If contacting us via email or phone with an unsubscribe request, please be aware that it may take a few days for the request to be processed depending on how busy we are. You may therefore receive a marketing message from us whilst your request is being processed.
If you have opted out of receiving marketing messages, you will still receive notifications from us regarding service. This will include order and delivery updates or any communications around the status of your order.
- Cookies and Online Advertising
In line with most other online companies, we use technology called ‘cookies’ on our website. Cookies are small text files that are stored by your browser on your PC, phone or tablet when you visit Curvy Kate.com. They are used to record how you interact with the website when you visit. They do not store or contain any personal or confidential information such as address or name.
If you want to delete any cookies on your computer or device, the ‘Help’ section in your browser will provide instructions on how to do so. Please note that if you do choose to delete cookies, your website experience may be affected and you may not be able to use certain functions on the website.
At Curvy Kate we undertake online advertising to keep our customers and visitors aware of the latest promotions and sales and to help you see and find our products.
- Security and Fraud Prevention
We would like to reassure you that all online transactions are completely secure because all credit and debit card details that you send o us are encrypted and sent across a secure connection.
There will be a security icon in the bottom right hand corner of your browser to signify you are in secure mode - this is usually depicted as either a padlock or key symbol. Another check is that during payment, the address at the top of the browser will begin https:// rather than https://.
The website is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about possible hacker access to your confidential data, and the safety of visiting this site, the "live" McAfee Secure mark appears only when this site passes the daily McAfee Secure tests.
Where a password is required to access certain areas of our website including logging on to your account, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password with any other person.
In order to protect against the fraudulent use of credit cards, we may carry our security checks on orders. This may require us to contact you by telephone before your order is processed and dispatched. We may require you to confirm information provided on your order such as billing name and address and card issuer details. This is required sometimes as a necessary precaution in the interests of fraud prevention. If you have any concerns about this or regarding security in general, please contact our customer services team here.
- Retention of Personal Information
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
You have the right to be informed about any personal information we hold on you and how it is being used. You also have the right to access the personal information we hold about you and to request the correction of incorrect personal information in your account.
You have the right to request that we delete any data we hold on you.
You have the right to stop receiving any marketing messages from us and this an be done by logging into your account, unsubscribing from email messages or you can send a request to our customer services team here.
- Sharing Your Information
We do not and would never sell any of your personal information to any third party. This includes personal information we hold on you such as name, address, email address or credit card information. Your trust is incredibly important to us and as a trusted retailer this is a top priority for us.
We collect website information such as site traffic, sales and other commercial information which we pass on to third parties in order for us to improve the website experience for customers. Any information of this nature that we pass on to third parties is done so on an aggregated and anonymous basis and we make sure that it does not contain anything that can identify customers.
- Contacting Us
If for any reason you need to contact us about any elements on this page or for any general enquiries please do not hesitate to get in touch. We are happy to respond to any questions or concerns you may have about your privacy or the data we hold on you.
Should you wish to do so, you can contact our customer services team here or you can write to us at the address below.
Curvy Kate Customer Services
Curvy Kate Ltd
Unit 1 Hawthorn Centre