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Here to Support You We're delivering as usualFree UK Returns extended to 90 Days - Find out More

We're delivering as usual Free UK Returns extended to 90 DaysFind out More

Here to Support You We're shipping as usualWorldwide Returns Extended to 90 Days - Find out More

We're shipping as usual Worldwide Returns Extended to 90 DaysFind out More

Customer Service Executive - Export (North America)

Head Office - Harrow

Job Description

Reports To: Customer Service Team Leader

Location: Harrow - Head Office

Salary: £18K

Hours: Monday - Friday, 2:00pm - 10:00pm

Benefits: Target driven bonus scheme, Company pension scheme, 28 days holiday (incl Bank Holidays), Generous Staff Discount

Main Purpose of Job

You will be working from our Harrow Head Office and reporting to our Customer Service Team Leader. Your role will be to deliver an exceptional level of service to our stockists and partners. You will be communicating with Distributors, Agents and retailers from around the world and ensuring we deliver orders accurately and on time.

About Curvy Kate

Curvy Kate is a market-leading and award winning lingerie and swimwear brand supplying over 600 retailers worldwide. We specialise in the fuller bust from D to K cups and our company purpose is to make women feel fabulous about their figure!

We are a passionate and hard-working team committed to providing the greatest possible service to our stockists.

These are exciting times for the business and having seen huge growth last year we are targeting a further 30% growth for 2017. We are looking for friendly, self-motivated people to join our team and help us achieve our goals.

About You

You will be a competent, proactive and self-motivated person. You will have a bright and positive attitude and engage well with other people. You will have the following qualifications / experience:

  • Excellent communication skills both verbal and written
  • Excellent data entry skills and attention to detail
  • A good understanding of a wholesale business and the requirements retailers have from suppliers
  • Passion for giving exceptional customer service
  • Knowledge and understanding of order processing and CRM systems
  • High standard in all Microsoft Office products
  • Previous experience of working in a similar B2B role will be an advantage

You should be able to thrive in a fast-paced environment and be eager to deliver the best possible experience to our customers.

Your Responsibilities

  • Accurately entering orders onto our Order Management system
  • Desk support for the CS Team as required
  • Monitoring all outstanding orders and generating reports
  • Maintaining the customer database with accurate information
  • Communicate with our fulfilment warehouse and our Finance Department on a daily basis to ensure they have accurate and up to date information
  • Deal with any complaints or delivery issues as necessary
  • Provide support for trade shows when required

Award Winning Brand

UK Lingerie Awards 2016 Winner - New Business of the Year UK Lingerie Awards 2016 Winner - Designer of the Year British Plus Size Awards 2016 - Lingerie Brand of the Year

Customer Service Executive - Export (North America)

Head Office - Harrow

How To Apply

Please send your CV together with a covering letter telling us why you are the right person for us. Please include one interesting fact about you NOT on your CV!

Welcome to Curvy Kate

Returns Policy

Extended Returns: Here to support you - UK and international returns are now within 90 days of order dispatch.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, refer to the UK size columns below against the size you normally wear.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, select the US bra size you normally wear:

Bra Cup Size


Bra Back Size