Need Help?

UK Landline

0208 861 1945

+44 (0) 208 861 1945

The Curvy Kate Customer Service team are here to help. Drop us a line, send an email or tweet us if you need any help.

Opening Hours

Opening Hours (GMT)

Monday - Friday
08:00 - 18:00

FAQs

  • Customer Service - FAQs

    We hope you're loving shopping our latest collections and essentials styles.

    If you have any questions or problems, please head to our FAQ section below, or contact us.

  • Frequently Asked Questions

    • Do you offer fitting advice?
    • We certainly do! We’re experts on bra fitting here at Curvy Kate, and if you’re not sure of your size or the fit of a bra we’re only too happy to help. You can contact our customer service team on [email protected] or get in touch with us via Facebook Messenger for any advice on sizing and fitting.

    • Can I order multiple sizes to try?
    • Yes! We understand that each bra can fit differently, and you might need to try a few sizes before finding the perfect fit. Many customers purchase multiple sizes and then return the ones that don’t fit correctly. Please ensure that you keep all original tags and labels on the products so we can process your return.

    • What payment methods do you accept?
    • We currently accept all major credit and debit cards (Visa, MasterCard, Maestro, and American Express) and PayPal.

      • We accept Paypal payment
      • We accept VISA cards
      • We accept Maestro cards
      • We accept Mastercard cards
      • We accept AMEX/American Express cards
    • What delivery services do you provide?
    • All of our orders are sent out via Royal Mail from our warehouse here in the UK.

      All UK orders are sent out via Royal Mail Tracked post as standard so you can check the status of your delivery at any stage.

      International orders will be passed on to your country’s relevant postal service, e.g. USPS for the United States, for delivery once they reach the destination country.

      View all delivery prices and services

    • How do I apply a coupon code to my order?
    • The coupon code box can be found in your shopping bag, before proceeding to checkout. Enter the coupon code in the box and click ‘Apply coupon’. This will update your shopping bag total and you can then proceed to checkout.

    • How do I redeem a gift card?
    • It’s super easy. Shop as normal - adding the items you want to your shopping bag. When you’re ready to checkout, select the ‘gift cards’ option and enter the gift card code in the box. You will see the gift card applied just above the subtotal of your order and you can continue to checkout.

    • Do I need to use my entire gift card in one go?
    • Nope! You can use as much or as little as you want. If your order total is less than the value of your gift card, you’ll be able to use the remaining balance for up to a year from the date the gift card was issued. If your order total is more than the gift card value, you can pay the difference with PayPal or card.

    • Can I use a coupon code and a gift card on the same order?
    • Yes! Follow the above steps to apply the coupon code to your order, followed by your gift card.

    • How do I return my items?
    • We make this as simple as possible for you! Complete the form on your invoice, indicating why you’re returning each item. Package the slip up with the items (unworn with their original tags and labels attached) and use the second sealable strip on your Curvy Kate bag to secure them. Place the return label on the front of the package and take them to your nearest post office. Please obtain a proof of postage receipt, as we will need this in the unlikely event that your items get lost in the post. For more details, check out our returns page.

      How to Return Items

    • How do I exchange my items?
    • It’s super easy! Just call us on 0208 861 1945 or email us at [email protected] with your order number and the name, colour and sizes of the items you’d like to receive in exchange. We can then reserve these items just for you, to be sent out when your returned items are received back at our warehouse.

      How to Exchange Items

    • Can I amend my order?
    • Due to the quick turnaround time of our orders, we are unable to make any changes to your order once it has been confirmed. Please double check that all details of your order are correct, including items, sizes and shipping address, before making payment. If you have any queries regarding your order, you can call us on 0208 861 1945 between 8:30am and 6pm GMT Monday to Friday.

    • Can I view the status of my order?
    • If you registered for a Curvy Kate.com account, you can log in and view your order history to see where it is. ‘Processing’ means it is being picked and packed by our warehouse team ready for dispatch, and ‘Dispatched’ means the order has left our warehouse and is with the postman, on its way to you!

      View the status of your order

    • My order hasn’t arrived.
    • Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For UK customers, we can class a parcel as lost once 10 working days have passed since the date of dispatch.

      For overseas orders, we can class a parcel as lost once 20 working days have passed since the date of dispatch.

      If your order has not arrived within these times, please contact us so we can investigate with Royal Mail. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time we are unable to assist.

    • An item I purchased is faulty, help!
    • Oh no! Please send a clear photograph of the fault to our Customer Service team on [email protected], or on Facebook Messenger. Once we’ve verified the fault we can arrange for a refund or a replacement to be issued to you. In line with Trading Standards we can only accept faulty items within 6 months of purchase.

    • I was sent the incorrect item.
    • Uh oh, this isn't what we like to hear. Our warehouse team work hard at labelling all our products correctly. If you've received something that’s not right, please send a clear photograph to us via email or Facebook Messenger, of the tag of the product against your invoice so we can investigate this. We will always send out the correct item as a replacement if it’s still in stock.

Need Help?

UK Landline

0208 861 1945

+44 (0) 208 861 1945

The Curvy Kate Customer Service team are here to help if you have any questions or need help with your account.

Email

[email protected]

If you have any questions regarding exchanges or returns please email us for help.

Opening Hours

Opening Hours (GMT)

Monday - Friday
08:00 - 18:00

Address

Unit 1 Hawthorn Centre, Elmgrove Road, Harrow, HA1 2RF, United Kingdom

Welcome to Curvy Kate

Returns and Exchanges Policy

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, refer to the UK size columns below against the size you normally wear.

Find your UK Size

All our bras & swimwear are listed in UK sizing. To find your UK size, select the US bra size you normally wear:

Bra Cup Size

UKUSEUAUFR
DDDDD
DDDD/EEDDE
EDDD/FFEF
FGGFG
FFHHFFH
GIIGI
GGJJGGJ
HKKHK
HHLLHHL
JMMJM
JJNNJJN
KOOKO

Bra Back Size

UKUSEUAUFR
282860675
303065880
3232701085
3434751290
3636801495
38388516100
40409018105
42429520110
444410022115